FAQ

How long does delivery take?

Delivery usually takes 4 to 7 business days, depending on your location and courier availability. You will receive tracking details once your order is shipped.

What is your return and refund policy?

We offer returns within 4 to 7 days of delivery for eligible products. Once the return is approved and received, refunds are initiated within 48 hours to the original payment method.

What should I do if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item, please contact us within 4 to 7 days of delivery with clear photos or videos. We will arrange a replacement or refund at no extra cost.

How can I contact Cartzy for support?

You can reach our customer support team by emailing us at cartzy0413@gmail.com. We aim to respond to all queries as quickly as possible.